We collect different types of information depending on how you interact with our platform. Some of it you provide directly, other data gets collected automatically when you browse our site.

Information You Give Us

• Contact details like your name, email address, and phone number when you sign up for courses or reach out to us
• Educational background and professional experience if you apply for advanced programs
• Payment information when you enroll in paid courses, though we don't store full credit card numbers ourselves
• Learning preferences and interests to help us recommend relevant courses
• Messages you send through our contact forms or support channels

Data Collected Automatically

Like most websites, we gather technical information to improve your experience and understand how people use our platform:

• IP address and general location data
• Browser type, device information, and operating system
• Pages you visit, time spent on each section, and links you click
• Course progress, quiz scores, and assignment submissions
• Session data and login timestamps

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to delivering quality blockchain education and improving our services.

Security isn't just a checkbox for us. We've implemented multiple layers of protection because we understand the sensitive nature of educational and personal data.

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls so only authorized team members can view your information
• Secure backup systems to prevent data loss
• Employee training on data protection best practices
• Two-factor authentication options for your account

That said, no online system is completely immune to security risks. We do everything reasonably possible to protect your data, but we can't guarantee absolute security. You can help by using strong passwords and keeping your login credentials confidential.

We're not in the business of selling your data. Period. But we do share limited information with trusted partners who help us run our platform:

Service Providers

We work with third-party companies for specific functions like payment processing, email delivery, analytics, and cloud hosting. These partners only access the data they need to perform their services and are contractually bound to protect it.

Educational Partners

When you enroll in programs co-developed with industry partners or guest instructors, we may share relevant information to deliver the course effectively. This typically includes your name, progress data, and assignment submissions.

Legal Requirements

We'll disclose information if required by law, court order, or government request. We may also share data to protect our rights, prevent fraud, or address security issues.

Under Taiwan's Personal Data Protection Act and international data protection principles, you have several rights regarding your personal information. Here's what you can do:

To exercise any of these rights, email us at support@lightflowhub.com with your request. We'll verify your identity and respond within the timeframes required by law. There's no fee for most requests unless they're excessive or repetitive.

We don't keep your information longer than necessary. Retention periods depend on the type of data and why we collected it:

• Account information stays active as long as you maintain your account
• Course completion records and certificates are retained for seven years for verification purposes
• Financial transaction data is kept for ten years to comply with Taiwan tax regulations
• Marketing communications data is deleted within three years of your last interaction if you haven't engaged with our content
• Technical logs and analytics data are typically deleted after 24 months

After these periods, we'll either delete or anonymize your data so it can no longer identify you personally. Some information may be retained longer if required by law or for legitimate legal purposes.

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and personalize your experience. You have control over how cookies are used.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like logging in and navigating between pages
• Performance Cookies: Help us understand how visitors use our site so we can improve it
• Functional Cookies: Remember your preferences and settings for a better experience
• Analytics Cookies: Provide insights into user behavior and content effectiveness

You can manage cookie preferences through your browser settings. Keep in mind that disabling certain cookies might affect site functionality.

While we're based in Taiwan, some of our service providers operate servers in other countries. This means your data might be transferred internationally for processing or storage.

When we transfer data outside Taiwan, we ensure adequate protection through:

• Standard contractual clauses approved by relevant authorities
• Verification that the receiving country has adequate data protection laws
• Additional security measures to protect data during transfer

We primarily work with providers in jurisdictions with strong privacy frameworks, but we always maintain oversight of how your data is handled regardless of location.

LightFlowHub's courses are designed for adults and young professionals. We don't knowingly collect information from anyone under 16 years old without verified parental consent.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems promptly.

Privacy practices evolve, and we update this policy periodically to reflect changes in our operations, legal requirements, or industry standards.

When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the new policy takes effect. Continued use of our services after changes become effective means you accept the updated terms.

We encourage you to review this policy occasionally to stay informed about how we protect your information. The date at the top shows when the policy was last revised.