Cookie and Tracking Technology Policy
Understanding how LightFlowHub uses tracking technologies to enhance your experience while maintaining transparency about data collection practices.
Last Updated: March 2025When you visit lightflowhub.com, we collect certain information through cookies and similar tracking technologies. This isn't about surveillance—it's about making sure the site works properly and understanding how people actually use our educational resources.
Think of cookies as small notes your browser keeps. Some help you stay logged in. Others remember your preferences. A few tell us which pages are helpful and which ones need work. We're explaining all of this because you deserve to know what's happening behind the scenes.
What Are Cookies and Why We Use Them
Cookies are tiny text files stored on your device when you browse our site. They don't contain personal information like your name or email address—just identifiers that help our systems recognize your browser.
We use these technologies for several reasons. Some are essential—without them, you couldn't access your account or complete course enrollments. Others help us understand traffic patterns and improve our educational content based on real usage data.
Here's something important: we don't sell this data to third parties. We use it internally to make decisions about curriculum development, platform improvements, and resource allocation. That's it.
Types of Tracking Technologies We Use
Not all cookies serve the same purpose. We've organized them into four main categories based on what they do and why they matter.
Essential Cookies
These keep the site functional. They handle authentication, remember your session, and ensure secure connections. You can't really turn these off if you want to use the platform—they're the foundation everything else builds on.
Examples: session tokens, security verification, load balancingFunctional Cookies
These remember your choices. Language preferences, display settings, notification options—basically anything that makes your experience more personalized without requiring you to reconfigure everything each visit.
Examples: interface preferences, timezone settings, accessibility optionsAnalytical Cookies
We use these to understand how people navigate the site. Which courses get the most attention? Where do visitors spend time? What content resonates? This helps us make informed decisions about what to create next.
Examples: page views, session duration, navigation patternsMarketing Cookies
These track interactions with promotional content. If you click on an ad about blockchain fundamentals and later enroll, we want to know that connection. It helps us understand which outreach efforts actually work for the Taiwan market.
Examples: campaign tracking, referral sources, conversion monitoringHow Tracking Enhances Your Learning Experience
Let me give you some concrete examples of how this data actually improves things.
Last year, our analytics showed that students accessing cryptocurrency security modules on mobile devices spent 40% less time on certain pages. Not because the content was bad—the formatting just didn't work well on smaller screens. We redesigned those sections, and engagement improved significantly.
Or consider this: we noticed a pattern where visitors from Taiwan frequently searched for content about DeFi regulations. That insight led us to develop an entire module addressing legal considerations specific to the Asian market. Would we have created that without tracking data? Probably not as quickly.
Functional cookies also mean you don't have to reset your preferences every time you log in. Your preferred interface language, notification settings, and display options persist across sessions. Small convenience, big difference.
Data Retention and Storage Practices
We don't keep tracking data forever. Different categories have different retention periods based on their purpose and relevance.
- Session Cookies Deleted immediately when you close your browser. These are temporary by design.
- Functional Cookies Stored for up to 12 months. Long enough to maintain your preferences without requiring constant updates.
- Analytical Data Aggregated and anonymized after 24 months. We keep trend data but remove individual identifiers.
- Marketing Cookies Retained for 18 months maximum. This timeframe aligns with typical enrollment cycles and campaign evaluation periods.
Managing Your Cookie Preferences
You have several options for controlling how cookies work on your device. Browser settings give you the most direct control, though blocking all cookies will affect site functionality.
Google Chrome
Settings → Privacy and Security → Cookies and other site data. You can block third-party cookies while allowing first-party ones, which maintains functionality while limiting tracking.
Mozilla Firefox
Options → Privacy & Security → Cookies and Site Data. Firefox offers enhanced tracking protection that blocks many third-party trackers by default.
Safari
Preferences → Privacy → Cookies and website data. Safari's intelligent tracking prevention automatically limits cross-site tracking without breaking site functionality.
Microsoft Edge
Settings → Privacy, search, and services → Cookies and site permissions. Edge provides balanced, strict, and custom options for tracking prevention.
Keep in mind that blocking essential cookies will prevent you from logging in or accessing course materials. If something stops working after changing cookie settings, that's probably why.
Third-Party Services and External Trackers
We work with some external services that place their own cookies. These include analytics platforms, payment processors, and educational content delivery networks.
For example, when you watch instructional videos hosted on our platform, the video player may set cookies to remember playback position and quality settings. Payment processing during enrollment involves secure cookies from our payment gateway partners.
We're selective about third-party integrations. Every external service goes through evaluation to ensure they meet reasonable privacy standards. But once you're interacting with external content, those services have their own policies you should review.
Updates and Policy Changes
This policy gets reviewed quarterly. When we add new tracking technologies or change how we handle data, we update this page and notify active users through platform announcements.
Major changes—like implementing new analytics tools or modifying retention periods—trigger email notifications to registered students. Minor clarifications or formatting updates don't require notification but are logged with revision dates.
The "Last Updated" date at the top of this page shows when the most recent changes went live. If you're curious about what changed, you can email our support team for a summary of revisions.
Legal Basis and Compliance
Our use of cookies complies with applicable data protection regulations. For essential cookies, the legal basis is contractual necessity—you need them to use the service. For analytical and marketing cookies, we rely on legitimate interest balanced against your privacy rights.
If you're in a jurisdiction with specific consent requirements, you'll see a cookie banner on first visit asking for explicit permission for non-essential cookies. Your choice is stored (ironically, using a cookie) so you don't see the banner on every visit.
We maintain records of consent decisions and honor withdrawal requests. If you initially agreed to marketing cookies but later change your mind, that preference is respected immediately.
Questions About Our Cookie Practices?
If you want more specific information about how we handle tracking data, or if you're experiencing issues related to cookie settings, reach out to our support team.
- Email: support@lightflowhub.com
- Phone: +886 955 321 419
- Address: 10491, Taiwan, Taipei City, Zhongshan District, Section 2, Minquan E Rd, 206號3樓